Jewelry by Johan personally guarantees all of our rings to be free from defects and to be the ring you ordered or we will replace it for you.
Returns: If for any reason you decide to return your purchase, you must do so within 10 days of receipt. Jewelry by Johan will apply an in store credit to your account and has the right to use that credit at our discretion for your ring. That credit will be used to repair or replace and ship said ring to satisfy our guarantee to you the customer. The Guarantee is effective for one (1) year from the date you receive your ring, this date remains the effective date of the guarantee. If you take the ring to any other jeweler to get it resized, engraved, or repaired in any way, the warranty is void.
Return Policy: Returns will be accepted for IN-STORE-CREDIT as long as the returned merchandise is in normal condition based on how long you have had the product. We are not responsible for “Acts of God”, misuse, or abuse while your purchase is not in our possession.
In-Store Credit: We are happy to use the in-store credit towards any item on our website. Please note that the in-store credit cannot be used on shipping costs or duties and taxes.
If You Order the Incorrect Size:Because of the nature of our unique materials, our rings cannot be resized. When we make your ring, we create it according to the information you provide. If for any reason the information you provide is incorrect,there is a 20% remake fee, however if your item is crafted in a precious metal, contains a meteorite inlay, or contains a mokume inlay, the remake fee is 35%. Items crafted with customer-supplied materials (wood, antler, ashes, etc.) are subject to a 50% remake fee. Your original ring must be returned to us within 10 days to qualify for these remake fees. If you desire the original design to be remade in a different size, you must purchase a custom sizer in that size in order to qualify for the remake fee.
Our custom ring sizers are crafted in the width and size of your desired item and allow for easy and accurate assessment of your size. If you purchased a custom ring sizer and it fits, and an item you receive is made in the wrong size, we will re-make the item for no cost (valid one time). Signature Styles can be exchanged for the correct size (only whole and half sizes available); simply contact us within ten days to arrange an exchange. If your desired size is not available in stock, our turn-around time for production would apply.
Engraved Rings: If there are any defects in your engraving that we are responsible for, it qualifies for our return policy.
Canceling the Sale: You may cancel your order within three business days after your order confirmation containing your estimated shipping date is sent and you will receive a full refund. The only exception to this is if your order was originally processed through PayPal. Due to PayPal's 2019 change in its User Agreement for online sellers, any orders originally processed through PayPal that are cancelled and/or result in a refund will be refunded the amount due minus PayPal's processing fees of 2.9% + $0.30.
Orders canceled after this duration will be issued a 50% refund in the form of in store credit. We reserve the right to cancel any sale or order at any time.
Please note, our refund policy reflects the nature of the custom, handmade process.