0

Your Cart is Empty

Repairs

Need to have an item repaired? We are happy to help. Please click on one of the options below.  

Please note if your items are worked on by any other jewelry our guarantee is void.

Guarantee / Warranty (1 Year)

Jewelry by Johan personally guarantees all of our items to be free from defects. If your item is considered to be defective, we will issue you a store credit in the form of a gift card. This guarantee is effective for one year from the date of receipt. If another jeweler works on the item, the one year guarantee is void. Jewelry by Johan will determine whether or not an item is defective. Natural materials require extra care and this is why we offer our Lifetime Protection Services at no additional cost. Your jewelry, no matter the material, can last a lifetime with our help. We are not responsible for items that have been roughly misused and damaged.

Lifetime Protection Services

As per our Guarantee, we stand behind our products and offer Lifetime Protection Services on all of our items. Our Lifetime Protection Services were designed to help retain your handcrafted items beauty and durability. Natural materials do require extra care and maintenance. Simply pay for return shipping and we will do our best to keep your jewelry looking as good as new! Your item will be polished and re-engraved if necessary.

If your item has been damaged beyond our Lifetime Protective Services, our team will follow up regarding the necessary repairs and possible fees.

Ring Armor Protection (Free)

To help protect your ring, we apply our Ring Armor Protection. If the Ring Armor becomes worn the materials beneath may become exposed and vulnerable. If the coating is thin, scratched or chipped this can be repaired as a Lifetime Protection Service. If the material underneath is damaged or missing please click here as this is a repair and no longer a protective service.

To begin the process please click on the Ring Armor Protection Button.

Meteorite Ring Protection (Free)

The Widmanstätten pattern of your meteorite item may become less sharp over time. If this occurs, the ring can be re-etched as part of our Lifetime Protection Services. Etching— as it relates to iron meteorites— is simply the process of revealing the metal's hidden crystalline structure.

Meteorite is an iron based material and does have the potential to rust. If your item begins to show rust, you can return it to us for cleaning as part of out Lifetime Protection Services. We also offer a Meteorite Care Kit for convenient at home cleaning.

To begin the process please click on the Meteorite Ring Protection Button.

Repairs

All items that require a repair must be sent in for further assessment. Our team will then provide you with all the repair options available. If your item is damaged beyond repair, we will replace it for a cost of 50% of the current retail price.This is a one time offer and will not carry over to the new item.

REPAIR OF NATURAL MATERIALS (POSSIBLE FEE DEPENDING ON THE LEVEL OF DAMAGE)

Many of our handcrafted pieces include natural materials that require extra care and maintenance. If the natural materials in your item becomes damaged, we will work with you to restore the item back to its original condition or remake it.

Examples of Natural Materials: Antler, Dinosaur Bone, Wood, Lapidary (stone like materials).

To begin the process please click on the Repair Natural Materials Button.

REPAIR OF BLACK CERAMIC OR TUNGSTEN (FEE REQUIRED)

Black Ceramic or Tungsten may shatter or chip. If this happens, your ring is considered to be deemed beyond repair. We will replace the ring for 50% of the current retail price upon the return of the damaged ring.This is a one-time offer and will not carry over to the new, replacement ring.

To begin the process please click on the Repair Black Ceramic or Tungsten Button.

Stones (Diamonds, Moissanites and Gemstones)

Please select the applicable option below.

Loose Stone

As per our Guarantee the damage or loss of precious stones are not covered. If a stone is loose, please return the item to us so that we can ensure that your stone is safe and secure. Depending on the condition of the item, there may be a repair fee.

Depending on the state of the item, there may be a maintenance fee.

To begin the process please click on the Stone Loose Button.

Missing Stone

As per our Guarantee the damage or loss of precious stones are not covered. Contact your insurance agency to file the missing or damaged claim. We will then be able to partner with your insurance company to repair the item.

To begin the process please click on the Stone Missing - Insurance Agency Already Contacted Button.

Prong Retipping/Rebuilding

As per our Guarantee the damage or loss of precious stones are not covered. If a stone is loose, please return the item to us so that we can ensure that your stone is safe and secure, as it may require retipping or rebuilding of the prongs. Depending on the condition of the item, there may be a repair fee.

Depending on the state of the item, there may be a maintenance fee.

To begin the process please click on the Prong Retipping / Rebuilding Button.

Other (need help)

Something happened to my item, I need help to repair it.
 
Complete the repair form, via the button and send in your item for further assessment. Our team will then provide you with all the repair options available. If your item is damaged beyond repair, we will replace it for a cost of 50% of the current retail price. This is a one time offer and will not carry over to the new item.  
 

To begin the process please click on the Need Other Item Repair Help Button.