COVID-19 Message to Customers

Last updated: October 5, 2020

Hello, friends. Our production staff continues to handcraft new orders. Please see below for more details on our Preparedness Plan and how we're ensuring our workers and customers remain safe.

Our team of design experts is available to you by phone, email and chat. In-person consults are available (by appointment only) and we have safety measures in place. Video consultations are also available. We will do our best to answer your questions regarding both new and existing orders.

We are a small, family owned company and value your support as a customer. Please visit our referral program page to learn more about how you can earn gift cards as our thank you for new orders you send our way.

We're so sorry many of you are faced with the difficult decision to postpone or temporarily cancel your special days. Check out our COVID-19 Wedding Planning Advice blog for more information from the experts. 

Design Consultations
We are so excited to announce that our design center is back open for in-person consultations. To schedule an in-person or video appointment, use our online scheduler.

Placing New Orders
At this time, we are still accepting new orders for made-to-order and in stock items. 

In Stock Items

We have a variety of in stock jewelry that includes pre-made rings (RS skus are 30% off retail) and in stock accessories that ship in just 3-5 business days. These will now be shipped per your chosen shipment method (expedited options available).  

Made-to-Order Items

We estimate our turn-around time for new orders will be approximately 4-8 weeks. Exact duration will depend on design complexity and materials.

Existing Order Status Updates
If you have questions regarding an existing order, please visit our order status page to contact us and we will get back to with an update. 

Returns / Exchanges
All packages received containing returns, exchanges or repairs will be held for three days before opening and will be processed after that holding period. 

• Hygiene and respiratory etiquette;
• Engineering and administrative controls for social distancing;
• Housekeeping – cleaning, disinfecting and decontamination;
• Prompt identification and isolation of sick persons;
• Communications and training that will be provided to managers and workers; and
• Management and supervision necessary to ensure effective implementation of the plan.

If you have any concerns or questions that were not answered above, please reach out to us by phone at 651-321-9267 or email support@jewelrybyjohan.com.

We appreciate your understanding as we navigate through this time together.

Much love - JBJ