50% Remake fee applicable | Jewelry By Johan

If you have lost weight or gained weight, and have had your band for more than 10 days, we are here to help you wear a band again. Return your original item to us, and we can exchange the size for you with a remake fee of 50% the current retail price.

Once the return form as been submitted we will provide you with the return address and instructions.

Please note that we only process returns/packages once a week and we are not able to process your package unless the form is submitted.

All remakes will be follow current production lead-time.

We highly recommend shipping your item back to us in a padded envelope or box via a traceable and insured method.

Please complete the return form we will follow up with your RGA number and return instructions. By completing this form, you understand that there will be a 50% remake fee, we will send you the invoice once the item has been received at Jewelry By Johan and processed (we process received items once a week).

Thanks!

Full Name This field is required

Email This field is required

Alternative Email that may have been used in correspondence with JBJ This field is required

Phone This field is required

Purchased By Name (If different from Above) This field is required

Where did you Purchase (Website, Etsy, etc) This field is required

DESCRIBE YOUR SIZING QUESTIONS/ISSUES This field is required

Return Address Line 1 (Street Address/ P.O.Box) This field is required

Return Address 2 (Unit, Apt, Suite) This field is required

Return City This field is required

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Does your Ring Contain Antler, Mother of Pearl, or Wood? This field is required