How can we help?

FAQ

Antler

What Types of Antler Are Available?

If you choose to use one of our naturally shed specimens rather than supplying your own antler, we have a variety of colors to choose from.

Antler Choice Examples

After your antler ring purchase, we will send you images to choose from. You pick your favorite!

Can I Supply My Own Antler?

Yes!

It can be used as a solid inlay if it meets our requirements for size:

1.5" minimum width

3" minimum length

If your antler is smaller, it can be crushed and coated with Ring Armor.

Here are instructions on how to send us your antler. Before sending, all fur/skin/skull must be removed.

Download and sign the required JBJ Liability Waiver; send along with your supplied material.

Ship to:

JBJ
C/O (Your Name)
553 Hayward Avenue North
Suite 200
Oakdale, MN 55128

Visit our antler jewelry education page for more information.

How Do I Clean My Antler Ring?

All of the antler elements in our rings are coated with Ring Armor, which makes them durable and water-resistant.

All fossilized dinosaur bone and other lapidary can be wiped clean with a soft, damp (not soaked) cloth with or without mild dishsoap. Then, wiped clean and dried with a separate dry, soft cloth. Taking care to remove all soap if any was used.

Visit our jewelry care page for more information, especially if your item contains other materials, which may have different care instructions.

How Do You Source Your Stock of Antler?

We legally collect and purchase naturally shed antler from public and private lands in Minnesota and Wisconsin.

Affiliates

How Can I Join Your Affiliate Marketing Program?

Please see our Affiliate Registration page for more information about our referral program and how you can earn a commission on referred purchases.

Apply now to become an affiliate marketing partner.

Successful affiliates include bloggers and influencers (wedding, jewelry, fashion, lifestyle, science, pets, music) and related websites.

Why Haven't I Received My Payment?

Commission payments are dispersed once a month for all items shipped.

There is a monthly payout minimum threshold of $100; any monthly payout total less than $100 will carry-over to the next month until the threshold of $100 is achieved.

Can I Request Custom Creative Elements?

Absolutely. If you desire a specific size/style of display and that's not available, please contact us with your request.

Checkout Issues

Why Am I Unable to Checkout?

If you receive a message that there are no shipping options for your address, there are a couple of reasons why this is likely.

REASON 1: The only item in your cart is Free Ring Sizing Kit-1170-2ADD (RING PURCHASE REQUIRED)

To fix, add a ring to your cart or delete the free sizing kit from your cart and you can purchase this sizing kit. No ring purchase is required along with that item.

REASON 2: You are located outside of the USA and trying to purchase an item with an internationally restricted wood species.

To fix, first browse the complete international wood list to find a wood substitute. Then, return to the original product page and click on "customize this item" to contact us to request an invoice for the item with the new wood type.

If you are still not certain what to do, please contact us and we will gladly assist you.

Design Help

A - Z Glossary of Jewelry Terms

What is a ring sleeve? What's a halo setting? Gah!

Find the answers to these questions and many more in this A-Z Guide of Jewelry Terms.

Best of all, each term is represented with an image example to make it even easier to become a jewelry design expert!

Shop by Ring Style

View and Shop Rings by Style, including single inlay rings, pinstriped rings, and material sleeve bands.

How Do I Book A Free Consultation?

Call us at 1-651-321-9267 or use our online scheduler to book your designed consultation.

We offer in-person, virtual (video), or phone consultations in a variety of durations.

How Do I Request a Customization of an Existing Item?

You've found your almost perfect ring or accessory, but want to make a slight change. No problem!

On some items, you will have the option to change the profile, finish, color, wood species, etc.

For customizations not available on the product page, use the "Customize this Item" section located above the Add to Cart button on your desired item. It has a form you can use to contact us with your change request.

If your request is viable, we'll follow-up with a custom order invoice or price quote if the change results in a price change (e.g. swapping a peridot for a diamond).

If your request is not possible (sigh), we'll follow-up to explain why and work with you to try to find a viable alternative.

Is There an Additional Cost to Customize an Item?

We do not charge a customization or special order fee, but some item changes will likely result in an increase in final cost due to a change to more costly raw materials, gemstones, etc.

No cost customizations:

Ring Size (up to size 13)

Ring Profile

Ring Finish

Gold Color (in the same karat)

Enamel/Stardust Color

Mokume Color

Opal Color

*Wood Species

Examples of customizations that will likely change the cost:

Plus Size Ring (13.25+)

Gold Karat increase/decrease

Alternative to precious metal

Gemstone change

Wood species upgrade

Premium dino color upgrade

Perfect meteorite upgrade

*A price increase will result only if you change from a basic wood species to an exotic or premium species. Basic to basic has no upcharge. View our list of wood options.

How Do I Get Started With A Completely Custom Design?

It's easy to get started!

Typically, the first step in the design process is contacting us to discuss your vision or to bounce around ideas. Our team of design experts is available to assist you and answer your questions for no cost. How to get in touch:

Use our online appointment scheduler to book a free design consultation (video and in-person options available).

Call us at 1-651-321-9267.

Email us at support@jewelrybyjohan.com or use our online contact form.

LiveChat with us on our website.

For more information, view our blog on Custom Jewelry Design.

What Are My Engagement Ring Style Options?

Guide to Engagement Ring Styles

When you work with us, you have endless design options!

From traditional engagement rings to alternative engagement rings featuring material inlays and colored stones. Or, create a completely custom engagement ring design.

What Are My Design Options for Wedding Bands?

Your options are pretty limitless when you order a wedding band from JBJ.

Ultimate Guide to Wedding Bands explains the different styles (inlay, overlay, etc.) and features (finish, profile, etc.) that go into a wedding band design.

You can order any of our wedding bands as seen, customize them how you desire, or we can create you a one-of-a-kind, completely custom wedding band.

What Are The Different Styles of Women's Wedding Bands?

Guide to Woman's Wedding Bands

Popular options include eternity bands and shadow bands, aka contour or curved bands.

We can create custom women's wedding bands to pair with your engagement ring from our shop or another jeweler.

What Is Required as Part of the Custom Design Process?

Ring Size

Read how to accurately measure ring size in our helpful blog that also includes an international ring size conversion chart.

We highly recommend you order our custom ring sizers. They are the most accurate way to determine your size and fit. And, if you order a ring sizer, but still receive your final ring in the wrong size, we will remake it in the correct size for no cost to you! 

Ring Width

A trick to help gauge width options: 1 US nickel = 2mm. The most common width for a men’s wedding band is 8mm.

Metal Choice

We offer nearly all types of metal to bring your vision to reality. Most designs can be crafted with the metal of your choice, but there are exceptions to this with a limited number of ring styles. Please note, our white gold items are not rhodium plated. Learn more about metal types and view our complete list of metal options for rings

Ring Profile

Profile options for rings with material inlays: Round, Flat or Beveled. A complete list of profile options for rings.

Finish

We offer a variety of finish options, including polished, matte and sand-blasted. A complete list of finish options for rings.

Inlay Material Choice

When/if we email you images of material color options to choose from (e.g. dino bone or antler), we need confirmation of your choice within 24 hours of your receiving it.

Add-ons Desired

We offer free text engraving (up to 25 characters), expedited shipping, shipping insurance, and more.

What Metals Are Hypoallergenic?

Hypoallergenic ring options include titanium, platinum, black ceramic, and tungsten.

Dinosaur Bone

What Is Gembone?

Gembone is another term used to describe the fossilized dinosaur bone in jewelry. Many believe it to be one of the most rare and beautiful fossils in the world.

View some pictures of gembone in the raw and cut into pieces for our jewelry.

Visit our dinosaur bone jewelry education page for more information.

What Are My Color Choices for Dinosaur Bone?

Visit our dinosaur bone jewelry education page for more information and images of the different color choices.

Is Dinosaur Bone Jewelry Legal?

Absolutely. Fossils are legal to own and distribute. In the United States, if a fossil is found on your property, you can do whatever you want with it.

Visit our dinosaur bone jewelry education page for more information on our fossilized dinosaur bone.

Where Do You Source Your Dinosaur Bone?

From the Morrison Formation in the southwest area of the USA.

Visit our dinosaur bone jewelry education page for more information on where we source our gembone.

How Do I Clean My Dinosaur Bone (or other Lapidary) Ring?

All fossilized dinosaur bone and other lapidary (turquoise, lapis lazuli, petrified wood) can be wiped clean with a soft, damp (not soaked) cloth with or without mild dishsoap. Then, wiped clean and dried with a separate dry, soft cloth. Taking care to remove all soap if any was used.

Cleaning with rubbing alcohol is not recommended!

Visit our jewelry care page for more information, especially if your item contains other materials, which may have different care instructions.

Is Fossilized Dinosaur Bone Durable?

Solid dinosaur bone could chip or break like any other stone. To keep the material looking beautiful, avoid exposure to acidic elements and polishing agents. Be cautious not to hit your jewelry against a hard surface.

Crushed dinosaur bone is coated with our Ring Armor coating making it extremely durable and water-resistant.

Can Damaged Dinosaur Bone (or Other Lapidary) Be Repaired?

If your dinosaur bone (or other lapidary) becomes chipped or cracks, please contact us via our Repairs Page and we can help you assess the damage and potential repair process.

REPAIR OPTIONS:

Option 1: Replace the broken lapidary material with crushed; we offer this service for no charge and then your item will be covered by our Ring Armor protection plan.

Option 2: Replace the lapidary with another solid inlay of lapidary; however, this requires that we remake the ring. Your current ring must be returned to us, and we will reuse what we can. There is a fee associated with this option; it is dependant on the damage. At most, your repair fee should be no more than 50% of the current retail price.

Should I Choose Crushed or Solid Dinosaur Bone?

Solid dinosaur bone has a more prominent pattern and bolder color. It is hard and durable, but just like any stone, could be damaged if knocked on a harder surface.

Crushed dinosaur bone is coated with Ring Armor protection (includes lifetime warranty) that makes it very durable and water-resistant, usually has a darker color, more subtle pattern and costs less.

What Species of Dinosaur Does Your Bone Come From?

The gembone we use in our jewelry is from fragments that are impossible to match with the rest of a complete skeleton. This makes it difficult to know the species the bone originated from.

Be wary of sellers who claim to know the dinosaur species (e.g. T-Rex rings). It requires costly testing to truly confirm species.

Discounts

Can I Get the Sale Price for An Item I Already Purchased?

Upon request, we will honor promotional pricing for purchases (or quotes) up to 3 business days prior to the start of, or 3 business days after the official end date of a sale.

If you paid in full, we will issue a refund for the difference.

If you are on a payment plan, we will adjust the remaining balance on your invoice to reflect the sale price.

If you have received a quote, but haven't placed your order, we will send you a new invoice with promotional pricing.

Promo codes cannot be applied to discounted items and cannot be used in combination with another discount. Promo codes cannot be applied to past purchases beyond the honored duration described above.

Do You Have a Customer Referral Program?

Yes! We are so grateful for referrals and have an incentive-based referral program where you can receive gift cards as our thank you for sending new customers to JBJ.

How Do I Sign-Up to Get the Email Subscriber Discount?

Sign-up for our email newsletter and receive an instant discount.

Plus, be notified of future promotions, giveaways, contest invites, and more.

Do You Offer A Military Discount?

We offer a 7% discount on total purchase to military personnel. The discount can't be combined with any other discount or offer. The discount does not apply to shipping. Please provide one of the following three acceptable forms of proof:

• A written statement of verification of military service from a member’s chain of command (no form letter provided; just a signed letter confirming member’s current military status.)

• Proof of Service letter – found in vMPF under Self-Service actions/Personal Data – confirms service dates

• Statement of service of local personnel office – signed letter confirming military status

Do You Offer A Discount for Purchasing Multiple Items?

We offer a 5% discount off the total regular price purchase of two or more rings. This discount cannot be combined with any other offer or promo code.

• If you're purchasing an existing Wedding Ring Set or Bridal Set, use this code at checkout: JBJRINGSET

• If you're building your own set of two or more of our unique rings, use this code at checkout: 2JBJRINGS

Can I Stack Discounts and/or Promo Codes?

We are only able to allow one discount at a time. Discounts cannot be combined with other codes or discounts or be used on past orders. Not valid on shipping or services.

Engraving

Do You Offer Engraving Services?

We offer FREE, laser text engraving of up to 25 characters with a variety of fonts to choose from!

We also have a laser image engraving add-on; this is most commonly used to add images of symbols, icons, fingerprints, and other patterns. In most cases, we can use your digital, hand-drawn, or printed picture for an image engraving.

Engraving notes:

• If your ring is 4mm or less, we can only use the Gulim or Cambria fonts.

• We cannot engrave rings if they are 2mm wide or thinner.

• We cannot engrave on materials coated with ring armor (e.g. wood, antler, crushed dinosaur bone) or on mokume.

• If you are ordering an item crafted in black ceramic or tungsten AND you want to have it engraved, we require that you also purchase a custom sizer. Unlike most other metals, we are unable to remove custom engravings from returned items crafted in black ceramic or tungsten (rendering them of $0 resell value). The purchase of a custom sizer is the best way to ensure your ring is the perfect fit before adding the custom engraving.

What Font Options are Available for Text Engraving?

These are our engraving font options.

 Engraving notes:

• Up to 25 characters (including spaces and characters)

• If your ring is 4mm or less, we can only use the Gulim or Cambria fonts.

• We cannot engrave rings if they are 2mm wide or thinner.

• We cannot engrave on materials coated with ring armor (e.g. wood, antler, crushed dinosaur bone) or on mokume.

Can You Engrave Symbols?

Yes, as part of free text engraving service, we can engrave select symbols with the Monotype, Gulim, Courier, and Arial font options:

Heart = ♥

Open heart: ♡ (Gulim font only)

Infinity = ∞

Or, with our image engraving service, we can use a digital file to engrave other symbols, icons, logos, etc.

Do You Offer Fingerprint Engravings?

Yes. There are width/size requirements, so if you'd like to add a fingerprint engraving to a ring or other item, please contact us to inquire before purchasing this service.

Once confirmed, purchase our Image Engraving Add-on.

Why is My Item Missing the Engraving?

This generally occurs for two reasons.

1. We made a human error (eek)! Please contact us and we will provide you with a pre-paid shipping label to return it back to us. 

2. Size confirmation was required and not provided. For all of our black ceramic, zirconium and tungsten rings, size must be confirmed with our custom sizers or we will not engrave the ring. This is because engravings are unable to be removed from these metals. If the ring(s) you received fit as desired, and you'd still like the engraving added, contact us for a FREE shipping label to send the ring back to us to be engraved. If your ring does not fit, you will be responsible for a 35% remake fee for the same ring in the correct size. However, to take advantage of the 35% remake fee, you must purchase custom ring sizers to ensure that you are getting the correct size the second time around.

Guarantee

What if I am Unhappy With My Purchase?

At Jewelry by Johan we want you, our valued customer, to feel completely confident in your purchase, and also to know that your satisfaction will always be our top priority.

If you’re not completely satisfied with your item after you receive it, return it within the first ten days and you will receive in-store credit for us to remake, replace, or modify your returned jewelry in the same size as ordered.

If we fail to meet your expectations, we will work with you until you’re satisfied. You can even cancel the entire transaction and get a full refund within the first three business days of your purchase if you change your mind.

Contact us or visit our RGA Requests page for more information.

What if I Get My Ring And it Doesn't Fit?

Our custom ring sizers provide the most accurate assessment of your size and perfect fit.

Signature Styles can be exchanged for the correct size for no additional cost (pending availability); simply contact us within ten days to arrange an exchange. If your correct size is unavailable in stock, the made to order turnaround time will apply.

If you purchased a custom ring sizer, confirmed your size, but the item you receive is made in the wrong size, we will re-make the item for no cost (valid one time). You must return the ring within 10 days to take advantage of this one-time free remake.

If you order a ring without confirming the size using a JBJ custom sizer, a remake fee applies if you'd like a new item. Remake fee % are calculated based on the current retail price and vary depending on the composition of the item.

Titanium = 20% remake fee.

Precious metal, meteorite, lapidary (dinosaur bone, turquoise, etc.), or mokume = 30% remake fee.

Customer-supplied materials = 50% remake fee.

Contact us or visit our RGA Requests page to request a return/exchange.

Do Your Rings Require Special Care?

We want you, our valued customer, to be informed. We encourage you to visit our Jewelry by Johan Education Center for more information about specific materials and answers to common questions regarding cleaning and care.

In your ring's packaging, you will also receive care instructions.

If you have any questions that aren't answered in the Education Center, don't hesitate to contact us.

Do You Offer Repair Services?

We stand behind our products and offer the following lifetime services on all of our rings with the goal to help you retain your item’s original beauty and durability. Simply pay for return shipping and know we’ll do our best to keep your jewelry looking good as new.

Visit our RGA Requests page to complete a form to request a service or repair.

Ring Armor: If you find a scratch in the clear coating (Ring Armor) applied to a material (e.g. wood or antler), we’ll fix it for free.

Meteorite Ring: Send us your meteorite ring for free cleaning and re-etching. We also offer a meteorite care kit for at-home cleaning.

Repair of Natural Materials: If the natural material in your item becomes damaged, please contact us and we can assess if it can be repaired (a fee may apply depending on level of damage). We will provide you with all repair options available. If your ring is deemed to be damaged beyond repair, we'll replace it with a new ring for a cost of 50% of the current retail price. This is a one-time offer and will not carry over to the new, replacement ring.

Repair of Black Ceramic or Tungsten: Black Ceramic or Tungsten may shatter or chip and is therefore deemed to be damaged beyond repair, we'll replace it with a new ring for a cost of 50% of the current retail price, upon the return of the damaged ring. This is a one-time offer and will not carry over to the new, replacement ring.

NOTE: If you take the ring to any other jeweler to get it resized, repaired or cleaned in any way, the guarantee is void. This includes any and all alterations made to your ring.

How Can I Insure My Jewelry Items?

Adding your fine jewelry to your homeowner's insurance policy is a low-cost way to cover yourself in the event of loss, damage, theft, etc. Coverage costs will vary dependent on your item value and geography, but for most people, insuring your jewelry will cost 1-2% of its value (e.g. a $5,000 ring will cost you an additional $50-$100 annually).

Or, Jeweler’s Mutual offers affordable insurance coverage.

Do You Have a Lifetime Warranty?

We offer lifetime meteorite ring protection. Send us your meteorite ring for free cleaning and re-etching as many times as desired. We also offer a meteorite care kit for at-home cleaning.

We offer lifetime repair of Ring Armor. All of our antler, wood, and crushed material rings are sealed with a proprietary product we call Ring Armor that protects the material from moisture. If anytime after your purchase, you find a chink in your Ring Armor, if viable, we’ll repair it for free if the material underneath is not damaged.

For both of the above services, you only pay for shipping your item(s) to us. We’ll do our best to make your jewelry look as good as new and cover the cost to ship it back to you.

Visit our RGA requests page to submit a service request.

We highly suggest adding your items to your homeowner's insurance policy. It is a low-cost way to cover yourself in the event of loss, damage, theft, etc. Coverage costs will vary dependent on your item value and geography, but for most people, insuring your jewelry will cost 1-2% of its value (e.g. a $5,000 ring will cost you an additional $50-$100 annually). Or, Jeweler’s Mutual offers affordable insurance coverage.

Is Your Dinosaur Bone Genuine?

We stand by the authenticity of the rare, unique materials used in our jewelry, particularly our fossilized dinosaur bone, which is also known as gembone.

Your dinosaur bone item will include a certificate of authenticity.

Learn more about the dinosaur bone in jewelry and where it comes from. All of our items come from gembone sourced in the USA.

Materials

Complete List of Ring Materials

View our complete list of ring material options that includes pictures.

We offer a huge selection of ring materials, many of which are not offered by other jewelry stores.

What Is Ring Armor?

Ring Armor is our proprietary, clear coating that is extremely durable and water-resistant.

It is applied on all of our wood, antler, crushed materials and more.

All materials coated with Ring Armor have lifetime protection. If you find a scratch in the clear coating applied to a material, we’ll fix it for free.

Visit our RGA Requests page to complete a form to request a service or repair.

How Do I Ship My Customer Supplied Materials to You?

Please visit the specific material section (Antler, Wood, Memorial Jewelry) here in our FAQs for specific details on how to package and ship your materials to us.

For all customer supplied materials, you must download and sign the required JBJ Liability Waiver; send along with your supplied material.

Ship to:

JBJ
C/O (Your Name)
553 Hayward Avenue North
Suite 200
Oakdale, MN 55128

What is Lapidary?

Lapidary is a general classification for a polished and shaped stone or mineral. Options that we offer include:

Dinosaur bone

Turquoise

Lapis Lazuli

Petrified Wood

If you are looking for more information on cleaning and care of lapidary, please visit our dinosaur bone jewelry education page.

How Do I Clean The Unique Materials In My Ring?

Each material has its own FAQ section that includes specific instructions for cleaning and care.

Visit our jewelry care page for more information, especially if your item contains many different materials, which may have different care instructions.

Why Does The Material In My Ring Look Different Than Pictured?

Natural materials can vary from specimen to specimen by having different color hues, tints, shades, tones, and textures. It's pretty amazing to be able to say your item is truly one-of-a-kind!

Memorial Jewelry

How Do I Send In My Ashes for Memorial Jewelry

Rest assured, your supplied cremains will be treated with the utmost care and respect before we handcraft your item.

We will need 2 tablespoons at a minimum (30 grams). Place the ashes inside two Ziploc bags and place the bags inside a sealed plastic container.

Download and sign the required JBJ Liability Waiver; send along with your supplied material.

Remains of any kind (human or animal) must be shipped USPS PRIORITY MAIL EXPRESS. Read more about this requirement by the USPS. Order free cremated remains shipping supplies on The Postal Store.

The outside of the box must be prominantly labeled "Cremated Remains Label 139" on all sides that don't bear the shipping label.

Ship to:

JBJ
C/O (Your Name)
553 Hayward Avenue North
Suite 200
Oakdale, MN 55128

Visit our memorial jewelry education page for more information.

Can You Create Memorial Jewelry With Human Remains?

Yes. We would be honored to create a piece of jewelry to honor the lives of your lost loved one, human or animal.

How Do I Clean My Memorial Jewelry?

All of the ashes in our rings are coated with Ring Armor, which makes them durable and water-resistant.

All fossilized dinosaur bone and other lapidary can be wiped clean with a soft, damp (not soaked) cloth with or without mild dishsoap. Then, wiped clean and dried with a separate dry, soft cloth. Taking care to remove all soap if any was used.

Visit our jewelry care page for more information, especially if your item contains other materials, which may have different care instructions.

Do You Offer Custom Memorial Jewelry?

Yes! There are a couple of options.

OPTION 1: Customize An Existing Item With Cremains

Nearly every item can be customized to feature ashes. On our memorial jewelry collection page, we have a variety of cremation jewelry options, but if you find a different ring or accessory design that doesn't feature ashes, it's likely we can substitute ashes for whatever material(s) are originally present.

OPTION 2: Custom Design Option

We can create you a completely custom memorial ring or accessory to memorialize your loved one's memory. In most cases, this will include a CAD rendering.

Visit our custom jewelry design page for information.

Metals

What Are Your Metal Options?

View our complete list of metal options.

Alternative metal options include black zirconium, tungsten, and titanium.

Precious metal options include solid gold, platinum, palladium, and sterling silver.

None of our metals are plated, including our white gold. We do not rhodium plate our white gold like many traditional jewelers.

What Rings Can I Order If I Have Metal Allergies?

There are a handful of hypoallergenic metals that are non-irritant AND other unique, alternative materials used to make rings that won’t cause skin irritation:

• Titanium

• Platinum 

• Nickel-bound Tungsten*

• Ceramic

• Elysium

• Silicone

However, if you are allergic to Nickel please note that Gibeon Meteorite does contain around 7% nickel that is not bonded.

Nickel-bound tungsten carbide is 100% hypoallergenic. That seems unlikely because nickel is the usual suspect metal allergen, but because the tungsten is bound to the nickel, it prevents it from being an irritant. Because of science.

What Rings Are Non-Conductive And Safe For Electricians?

Metal is conductive, so black ceramic rings are your best option as long as they don't also include a conductive material. Below is a list of popular ring materials that are non-conductive:

Antler

Black Ceramic

Dino Bone

Enamel

Jade

Lapis Lazuli

Synthetic Opal

Wood

If you need assistance finding or creating a custom, non-conductive ring, please contact us.

Can I Supply My Own Metal?

Sometimes. This is very much dependent on the composition of the metal you'd like to supply and your desired custom item.

For example, if you have a gold ring, we may be able to repurpose it into a new ring by melting it down and recasting.

Contact us directly to discuss this option further.

Is Your White Gold Plated?

The white gold in our rings IS NOT rhodium plated

We prefer to let the natural state of the gold shine. Plus, it doesn't require replating every couple of years to sustain its beauty.

With that in mind, if you're interested in a curved, custom wedding band to mate with a plated white gold engagement ring purchased from another jewelry store, it will look slightly more yellow in color.

Meteorite

Is Your Meteorite Genuine?

We stand by the authenticity of the rare, unique materials used in our jewelry, particularly our meteorite.

Your meteorite item will include a certificate of authenticity.

Learn more about the types of meteorite in jewelry and where it comes from. Most of our items contain Gibeon meteorite.

Beware of fake meteorite ring sellers. Learn how to tell if it's real meteorite from our blog.

What Kind of Meteorite Is Used In Your Jewelry?

Gibeon meteorite is used in the majority of our meteorite jewelry to showcase its unique and beautiful Widmanstatten pattern.

We also have jewelry with campo del cielo, muonionalista and more.

Learn more details about types of meteorite, their origins and more on our meteorite education page.

How Can I Tell Real vs Fake Meteorite?

Rest assured, our meteorite is 100% genuine, but sadly, there a lot of sellers claiming to sell meteorite rings that don't contain REAL meteorite.

We created a helpful blog, with a list of ways to tell if meteorite is real.

Can Meteorite Get Wet?

Meteorite can get wet, but it is recommended to dry as soon as possible.

Does Meteorite Rust?

Because meteorite is an iron-based material, it does have the potential to rust. If you’re lucky, the meteorite in your jewelry might not rust at all, but the majority of real meteorite does tend to rust over time.

Removing rust is easy with our DIY meteorite care kit.

All of our meteorite rings have liftime protection and servicing; send us your ring anytime for cleaning and re-etching.

Visit our RGA Requests page for information on how to request your meteorite cleaning.

What Is The Dark Spot On My Meteorite?

That's troilite! It's a completely naturally occuring mineral deposit that's commonly found in meteorite.

If you'd prefer your meteorite to be troilite free, we offer our troilite free add-on.

Learn more about troilite in meteorite jewelry.

Mokume Gane

What is Mokume Gane?

Pronounced "moe-koo-mae-gah-nay" and originating in 17th-Century Japan, this unique alloy is created from the process of combining two metals to create a wood-like design.

Visit our Mokume Gane Education Center to learn more details about this unique material and its origin.

What Types And Colors of Mokume Gane Are Available?

We have both composite and metal mokume gane choices for our mokume gane rings.

Visit our Mokume Gane Education Center to learn more details about this unique material and its origin.

Orders

What is Your Current Lead Time for Made to Order Items?

Our regular turnaround time for made-to-order items is 5-8 weeks* (necessary shipping/transit time not included) this is highly dependent on metal, materials, and design complexity.

After payment is received and the accurate ring size is confirmed, your ring will be scheduled for production the next business day.

*Turnaround time will be longer if:

•  You opt for our no-interest layaway plan, JBJ Flex Pay (after your balance is paid in full, your ring will be scheduled for production).

• You order a custom ring sizer or free ring sizing kit (after you tell us your accurate ring size, your ring will be scheduled for production).

If your order is time-sensitive, we recommend calling to discuss desired delivery dates based on your purchase date. The estimated timeline is from the purchase date (SHIPPING TIME NOT INCLUDED). Custom orders that require CAD and/or casting services can take longer depending on materials and the complexity of the design.
All custom designs are the property of Jewelry by Johan.

*Due to COVID19 our lead times may fluctuate due to staffing and or supply chain delays.

What Rings Can I Get Quickly?

Our Signature Styles and In Stock Rings ship within 1-3 business days.

We also have the Terra Trinity collection of wedding bands that have a 2-3 week turnaround. It is composed of meteorite, opal and whiskey barrel oak wedding bands in alternative metals such as black zirconium and tungsten.

What Items Are Available In Stock?

In stock items ship within 1-3 days. Stock is constantly changing and new items are added often.

In Stock Rings 

In Stock Gifts

Signature Styles 

What if My Ring Won't Arrive in Time For My Wedding?

We offer very low-cost, simple stand-in rings to use on your special day. 

These are yours to keep or fully refundable. After you receive your custom ring, send your stand-in ring back to us and receive your refund.

Why Can't I Order My Desired Ring in My Size?

If the drop-down size selector on your desired ring doesn't include your ring size, use the "Customize this Item" form located above the "Add to Cart" button to request a special order invoice in your desired size.

Or, request a custom quote.

Because we handcraft nearly everything in-house, we can make most rings in the US sizes 2-22!

Plus sizes 13.25+ cost more than standard-sized rings due to an increase in metal, materials, gemstones, etc. required for larger sizes.

Why Do I Have to Pay Sales Tax?

We are required by law to collect tax at checkout.

Based on a June 2018 U.S. Supreme Court ruling, many states are now requiring out-of-state sellers to collect sales tax. All reputable retailers are complying with the new laws and collecting sales tax.

If you have questions about sales tax collection, please email us or call customer service at (651) 321-9267. There are often multiple rates per ZIP Code, county, and city; therefore, accurate rates are determined based on address, you can utilize Avalara Sales Tax Calculator.

Do You Offer Rush Orders?

We do not offer rush orders at this time. All custom orders are inserted into our production queue after being paid in full.

We do offer expedited shipping options for both US and International shipping addresses for an additional fee.

We also offer stand-in rings. If you have ordered a custom ring that you know, based on our current production lead-time, won’t be completed in time for your wedding ceremony, or in the uncommon event your item does not arrive as originally scheduled, purchase one of our stand-in rings to use on your special day.  These are fully refundable.

How Do I Check On The Status of My Order?

Contact us via your preferred method and we'll get back to you with an order status update as soon as possible.

Payment Options

What Are Your Payment Options?

We offer you a variety of payment options, including layaway offered through partial.ly and no-interest financing from ShopPay or Klarna.

Do You Offer Financing?

Yes. We have several options including ShopPay and Klarna; both offer no-interest options, subject to qualification.

The advantage of financing vs. layaway is that your item goes into our production queue right away.

Do You Offer Layaway?

Yes. Our layaway plan requires a $50 down payment and flexible subsequent payments.

One important note, your item will not go into our production queue until your item is paid for in full.

To opt for layaway, choose the partial.ly option at checkout.

Can I Pay Buy Wire Transfer?

We can take wire payment via a SWIFT code. Please contact us if this is the payment option you would like to use. 

Can I Pay Off My Financing Plan Early?

You may pay off your Klarna balance early, and you will only be charged for interest as long as you have a balance with them. 

The sooner you pay off the balance, the less interest you will pay. For example, if you pay off the full amount in five months, you will only pay interest on the five months. 

Deferred Interest Purchases: If the entire balance is paid before the expiration date, no interest will be charged. Keep in mind, that you still need to make at least your minimum monthly payment. 

Planned Payments: Planned Payments is a promotional offer that allows eligible orders to be purchased with a reduced APR. With planned payments, you will have a fixed monthly payment. The APR varies based on the currently available promotions.

How Do I View More Details About My Financing Plan?

Log in to Klarna to view additional information about your payments.

Or, contact us for assistance.

What Are The Current Terms of My Financing Plan?

More details on the financing terms for Klarna can be viewed anytime.

Returns, Exchanges and Repairs

What is Your Return Policy?

To begin the return/repair request process, contact us or visit our RGA Requests page 

Returns: If you decide to return your purchase for any reason, you must do so within 10 days of receipt. Jewelry by Johan will apply an in-store credit to your account and has the right to use that credit at our discretion for your ring. That credit will be used to repair or replace and ship said ring to satisfy our guarantee to you the customer. The guarantee is effective for one (1) year from the date you receive your ring, this date remains the effective date of the guarantee. If you take the ring to any other jeweler to get it resized, engraved, or repaired in any way, the warranty is void.

Return Policy: Returns will be accepted for IN-STORE-CREDIT as long as the returned merchandise is in normal condition based on how long you have had the product. We are not responsible for “Acts of God”, misuse, or abuse while your purchase is not in our possession.

In-Store Credit: We are happy to use the in-store credit towards any item on our website. Please note that the in-store credit cannot be used on shipping costs or duties and taxes.

If You Order the Incorrect Size: Because of the nature of our unique materials, our rings cannot be resized. When we make your ring, we create it according to the information you provide. If for any reason the information you provide is incorrect, there is a 20% remake fee based on the current retail cost of the ring, however, if your item is crafted in precious metal, contains a meteorite inlay, or contains a mokume inlay, the remake fee based on the current retail cost of the ring is 35%. Items crafted with customer-supplied materials (wood, antler, ashes, etc.) are subject to a 50% remake fee based on the current retail cost of the ring. Your original ring must be returned to us within 10 days to qualify for these remake fees. If you desire the original design to be remade in a different size, you must purchase a custom sizer in that size in order to qualify for the remake fee.

Our custom ring sizers are crafted in the width and size of your desired item and allow for easy and accurate assessment of your size. If you purchased a custom ring sizer and it fits, and an item you receive is made in the wrong size, we will re-make the item for no cost (valid one time). Signature Styles can be exchanged for the correct size (only whole and half sizes available); simply contact us within ten days to arrange an exchange. If your desired size is not available in stock, our turn-around time for production would apply.

Engraved Rings: If there are any defects in your engraving that we are responsible for, it qualifies for our return policy.

Canceling the Sale: You may cancel your order within three business days after your order confirmation email is sent and you will receive a full refund. The only exception to this is if your order was originally processed through PayPal. Due to PayPal's 2019 change in its User Agreement for online sellers, any orders originally processed through PayPal that are canceled and/or result in a refund will be refunded the amount due minus PayPal's processing fees of 2.9% + $0.30. 

Orders canceled after this duration will be issued a 50% refund in the form of an in-store credit. We reserve the right to cancel any sale or order at any time.

Please note, that our refund policy reflects the nature of the custom, handmade process.

How Do I Get My Item Repaired?

As per our JBJ Guarantee, we stand behind our products and offer the following lifetime services on all of our rings with the goal to help you retain your item’s original beauty and durability.

To begin the return/repair request process, contact us or visit our RGA Requests page.

• Complete the return form.

• Return the product to us via a trackable method of your discretion in the original packaging you received. If you no longer have the packaging, please return contained within a box to us.

• Upon receipt, we will notify you of your repair details, if viable, within one week. 

Simply pay for return shipping and know we’ll do our best to keep your jewelry looking as good as new.

How Much Time Do I Have To Return My Item If I Am Unhappy?

If you’re not completely satisfied with your item after you receive it, return it within the first ten days and you will receive in-store credit for us to remake, replace, or modify your returned jewelry in the same size as ordered. 

To begin the return/repair request process, contact us or visit our RGA Requests page 

• Complete the return form.

• Return the product to us via a trackable method of your discretion in the original packaging you received. If you no longer have the packaging, please return contained within a box to us.

• Upon receipt within one week, we will notify you and utilize your in-store credit to either remake, replace, or modify your returned jewelry in the same size ordered. 

Shipping

What Should I Do If My Package Gets Lost or Stolen?

We are not responsible for your item after it leaves the premises of Jewelry by Johan.

At the time of checkout, we offer you the option to purchase shipping insurance to cover your items from loss, damage, or theft. Items in transit must be covered by insurance. Purchased and paid for by you before your rings are shipped.

Call us at 651-321-9267 or email us if you've already purchased your item and would like to add shipping insurance. All extra charges have to be paid before any item is shipped.

Do You Ship Internationally?

We will ship to anywhere on the globe*.

International buyers are responsible for international duties and/or customs fees.

United Parcel Service UPS (calculated based on location) is the required shipping method for all international orders over $400.

IF YOU ARE OUTSIDE OF THE UNITED STATES All international orders containing wildlife (antler, mother of pearl, abalone, etc.) will require a $93 inspection fee by US Fish and Wildlife Services (FWS) in order to leave the country. At the time of checkout, these fees are automatically applied to your order when you purchase.

*Unfortunately, we are currently not able to accept orders from Russia, however, we can ship to a non-Russian Federation address.

Do You Offer Free Shipping?

If you're shipping to an address within the continental US, you can opt for USPS Priority for no cost.

Packages arrives in 2-3 business days from the date shipped from our location items still subject to our lead-times.

Our free, domestic shipping option does not include shipping insurance, but you do have the option to purchase it at the time of checkout for a minimal fee; it will be calculated based on the value of your purchase.

Do You Offer USPS Priority Shipping Methods?

Yes. Fees are calculated based on location at the time of checkout.

USA: Insurance and Signature Delivery: Arrives in 1- 3 business days.

CANADA: Arrives in 3-5 business days, excluding time in customs.

EVERYWHERE ELSE: Arrives in 6-10 business days, excluding time in customs.

Do You Offer United Parcel Service (UPS) Shipping Methods?

We offer multiple shipping methods, it depends on your location as to what we have available for you, and fees applicable, your preferred method of shipping does not affect the current lead-times.

You can choose UPS Next Day Air®, UPS 2nd Day Air®, UPS 3-day Select®, or Ground at checkout, these rates all include Signature Delivery and insurance automatically.

Do You Offer Local Pickup?

Absolutely! You may pickup your finished item from our design center.

Sizing

International Ring Sizing Conversion Chart

View our ring size conversion chart to find your US size based on ring sizing in your country.

Or download a printable international ring sizing chart.

What Is The Best Way to Find My Perfect Ring Fit?

THE most accurate way to ensure the perfect fit of your JBJ ring is with a JBJ custom ring sizer.

This is primarily because sizing standards and measurements vary across different countries and not all measuring tools (calipers, mandrels, etc.) are created equally. Our custom sizers are based on our tool's measurements and machining specs, so when you find your perfect fit with a custom JBJ ring sizer, we will be crafting your finished item with the same measurements for width, internal diameter, etc.

How Can I Accurately Measure Ring Size?

Visit our eduction page with more tips on how to accurately measure your ring size?

Check out this VIDEO on why and how to use our custom sizers.

Where Do I Download the Free Ring Sizing App?

Try our free ring sizing app today to get an estimated ring size. It's available for both iOs and Android.

Then use the size(s) reported by the app to order our custom ring sizers, which are crafted in the width of your desired ring!

The ring sizing app is designed to find your estimated ring size. The size reported is not recommended to be used for your final, confirmed size.

How Can I Find My Estimated Ring Size?

OPTION 1: The most convenient and quickest way to find your estimated ring size is our free ring sizing app (available for iOs and Android). 

OPTION 2: Visit a local jewelry store to get your finger sized in the approprate fit (comfort or standard) of your desired ring.

OPTION 3: We offer free blue sizing kit as a tool to find your estimated size from the comfort of home.

We have two options for how to order the blue sizing kit:

You can choose to add it for free while ordering your custom ring, don't worry your order will be placed on hold while we await your ring size.

You can pay $3.00 for this sizing kit, then order your ring at a later time.

Why Should I Order A Custom Ring Sizer?

Nearly all of our rings are made to order just for you and are unable to be resized, so finding your perfect fit is critical.

Check out this VIDEO on why and how to use our custom sizers.

Custom ring sizers are THE most accurate way to preview your desired ring's fit. Each custom ring sizer is made in a similar width (within 1mm) and estimated size (comfort or standard). This helps ensure a perfect fit, as the width of a ring also plays a part in how the ring sits on the finger. When you try your sizer(s), it will be like getting to try on and verify the fit of your own custom ring. Without a custom ring order, we are not able to replicate its specifications as needed.

Our free remake policy is valid only if you purchase the sizer and it fits, if the sizer does not fit please purchase the next size that you need. We make your custom ring in the exact size and width as the sizer that we shipped to you.

How Do I Order Custom Sizers?

The JBJ custom ring sizers can be ordered at the same time of your ring purchase.

If you've already ordered a ring, you may still purchase sizers separately at a later time.

Note that any orders for only custom sizers will be cancelled if we cannot find a custom ring order associated. Custom sizers are for customers only.

How Many Custom Sizers Should I Order?

We recommend ordering multiple sizes if you want to truly ensure a perfect fit.

For example, if you estimate your size to be 9, order a size 9.5 and 8.5.

That way, if the 9 is too small and the 9.5 is too large, you can safely assume a 9.25 will fit just right!

How Long Should I Wear The Custom Sizer(s)?

Once you receive your custom ring sizer, we recommend wearing it for 1-2 days to determine if it is a proper fit.

Or, if you've ordered multiple sizers, wear each sizer for that same duration to determine which one is the best fit.

Submit your confirmed ring size.

After you have confirmed your ring size, we will schedule your custom ring to begin production.

How Should My Custom Sizer or Ring Fit?

Check out this VIDEO on why and how to use our custom sizers.

Everyone's "perfect" fit is going to be different, but a good rule of thumb is that when a ring fits easily over your knuckle, you should be able to get it on without struggle and then have a slight pull at the knuckle when removing it. You may need to twist the ring 1 to 2 times to get it off.

ENVIRONMENTAL FACTORS: Your finger fluctuates in size during the day due to temperature, diet, activities, etc. and that is why we recommend wearing the custom sizer for at least 24 hours to most accurately gauge fit.

Your ring will likely feel tighter in warmer months, and looser in winter months. If you're using a custom sizer in the winter, try and keep your hands warm while sizing to ensure it will fit in the summer. If your hands stay cold while sizing, then your ring might be tighter in the summer.

FINGER/KNUCKLE SHAPE: Some fingers are largest at the base and gradually taper without a prominent knuckle. On this type of finger, the ring should fit snugly at the base of the finger without causing bulges or a permanent indent. You should be able to push the ring up from the underneath side of your finger and see a small space between the ring and the top of the finger, this gives your finger some breathing room.

How Do I Contact You To Confirm My Ring Size

After you place your order, it will be placed on a temporary hold until you are able to confirm your size using your custom sizers. Once you receive your custom ring sizers, wear each for 1-2 days to determine which fit/size you like best.

Submit your confirmed ring size determined after wearing your custom sizers.

Contact us as soon as possible to confirm your desired size. After you have confirmed your ring size, we will remove the hold on your order and add your custom ring(s) into our production schedule.

How Do You Measure Your Bracelet Size?

Bracelets come in many different styles and sizes and make a great addition to any jewelry collection.

Download and print this bracelet sizing guide to help measure your bracelet size.

Depending on the style and your preference, you'll want to add a little room for dangle or to ensure the ability to put the bracelet on and take it off, if it doesn't have a clasp closure.

What are Considered Plus Size Rings?

For men, US sizes 13 and larger are typically considered plus size. For women, US sizes 10 and larger are plus sizes. Use our International Ring Size Conversion Chart to figure out equivalent sizes in your country. We ship worldwide!

In our online store, most men’s wedding bands and women’s wedding bands can be ordered up to US size 13 online. If you'd like a larger size (we can go up to US ring size 22 for most designs, including 1/4 and 1/2 sizes), simply request a custom quote.

Why Do Plus Size Wedding Rings Cost More?

Larger rings cost more because they require more materials, metal, etc. to craft the larger size. Needless to say, they cost the jeweler more to make, so the price is higher for the customer.

To keep plus size ordering simple and easy, Jewelry by Johan takes average costs and we price standard sizes 13 and smaller the same. Then, we also price all of our plus sizes 13.25 and larger the same, but 30% more.

For example, a ring that’s $1,000 up to size 13 would be $1,300 in plus sizes 13.25 and larger.

How Can I Get My Partner's Ring Size Without Them Knowing?

There is no sure-fire way of secret ring sizing, but we understand the desire in securing your partner's ring size for a surprise proposal, commitment ceremony, birthday or anniversary.

Here are suggestions that might work for you to make sure the surprise is special.

Measure an Existing Ring

If your partner owns a ring that fits the ring finger of their right hand, chances are that it's a little bit bigger or smaller than the left hand. It all depends on which hand is his/her dominant hand. If you know that the the ring fits perfectly on the left ring finger you could slip away for a few hours and get the ring measured at your local jewelry store. If you can't slip away with the ring, make an impression of it on a bar of soap or clay, or trace the inside of the ring on a piece of paper.

Phone A Friend Or Mother

Ask your partner's mom, best friend or anyone close to them who might know their ring size. Your partner's mom might have a "secret heirloom" ring lying around that your partner could try on.

Fake Shopping Trip

You'll need an excuse like a sister or mother's birthday to get her in a jewelry store. Ask your partner to help you pick out a gift and look at rings among other things. Your partner might get suspicious of your sudden interest in jewelry shopping, so you could enlist the help of your partner's friend or mom to take him/her shopping instead.

Pay Attention

You may discover that your partner is leaving you clues, especially if they have a specific ring in mind as a present or as an engagement ring. They might want to try on a ring at the mall, or a friend might know of a ring design he/she was looking at.

String Sizer

Measure your partner's ring finger while they are asleep. By simply slipping a string or ribbon around their finger as they sleep, you can have an approximate measurement to bring to your local jewelry store.

Plastic Ring Sizer

Order plastic ring sizers and leave it lying around the house. Tell your partner that you are thinking of buying a ring for yourself and maybe he/she will play around with the sizers. Keep in mind that the width of the ring will determine the ring size. The wider the ring, the more snug it will fit. And don't forget, our customer service can give you plenty of information about ring sizing and ordering plastic ring sizers.

How Will Different Ring Widths Look on My Hand?

Different Ring Widths on Women's Hands

Different Ring Widths on Men's Hands

An easy way to get a visual idea of ring width is to use US nickels. US nickel = 2mm wide

If you want to get an accurate idea of how wide a 6mm wedding band will be, stack 3 nickels and you can easily see!

How Do I Determine My Ring Size With a Caliper?

View the instructions on how to get an accurate ring size with a ring caliper.

Procuring your ring size with a caliper is very accurate when done correctly!

Stones

Guide to Colored Gemstones

Our complete Guide to Colored Gemstones details popular gemstone options for each color of the rainbow and more.

This Colorwheel of Gemstones includes a huge variety of stones in every hue.

What Types of Gemstones are Available from JBJ?

The fun part about shopping at JBJ is that most of our items can be customized with a different gemstone than seen on our website.

However, gemstone availablity varies depending on the design, type of stone you desire and or the size needed.

Shop gemstones by shape.

Shop gemstones by color.

What are the 4Cs of Diamonds?

View our diamond information to help you select the stone of your choice, by learning about the 4C's.

How Can I Select My Own Diamond from JBJ's Options?

Choose from:

Specialty Diamonds

Graded Diamonds

Lab-Grown Diamonds

Once you find your diamond using the above links, click the "Add to Quote" button to reserve it; otherwise the stone may be purchased by another customer.

You must:

1. Add to Quote

2. Submit Inquiry

What is Moissanite?

Moissanite is a colorless gemstone that is a popular diamond alternative. It was originally discovered in an Arizona meteor crater by Henri Moissan. Natural moissanite is scarce; all moissanite available now is lab-created and lower cost than diamonds, but is equally (many times more) brilliant and nearly as hard.

Most of the stones used in our items are sourced from Charles & Colvard, which is a well-known supplier of high-quality moissanite.

Learn more about moissanite and other alternative engagement ring options.

Natural vs Genuine vs Lab-Created. What is the Difference?
Can I Supply My Own Gemstone?

Yes!

You will need to sign and send along our liability waiver with your supplied gemstone(s).

Ship to:

JBJ
C/O (Your Name)
553 Hayward Avenue North
Suite 200
Oakdale, MN 55128

Wholesale

How Do I Become A Wholesale Distributor?

We accept wholesale applications based on certain requirements, like having a physical storefront.

If you're interested in becoming a distributor of Jewelry by Johan items, please click here to apply.

We require a minimum $1,000 purchase for your first order. For subsequent orders, we have no quantity or dollar amount requirements.

Do You Offer Wholesale Exclusivity?

Not at this time, but it is subject to change.

What Is the Lead Time for Wholesale Orders?

Our custom lead times still apply.

Is There A Minimum Purchase Required to Become a Wholesale Distributor?

We require a minimum $1,000 (after the distributor discount) purchase for your first order. For subsequent orders, we have no quantity or dollar amount requirements.

How Do I Order Wholesale Items?

After you are approved as a distributor, you will be granted access to our wholesale portal. Or, you can contact us to place orders.

Wood

What Types of Wood Species Are Available?

We offer a huge variety of wood options to choose from, including exotic hardwoods and whiskey barrel oak.

If you have an international shipping address, some woods are restricted from being shipped outside of the USA. View our list of safe, international woods.

Visit our wood jewelry education page for more information.

Can I Supply My Own Wood?

Yes, if it meets our requirements for size and quality:

1.5" minimum width

3" minimum length

Dry

Free of checks and cracks

Once you confirm it is viable for us to use, here are instructions on how to send us your wood for custom design.

Download and sign the required JBJ Liability Waiver; send along with your supplied material.

Ship to:

JBJ
C/O (Your Name)
553 Hayward Avenue North
Suite 200
Oakdale, MN 55128

Visit our wood jewelry education page for more information.

How Do I Clean My Wood Ring?

All of the wood elements in our rings are coated with Ring Armor, which makes them durable and water-resistant.

All fossilized dinosaur bone and other lapidary can be wiped clean with a soft, damp (not soaked) cloth with or without mild dishsoap. Then, wiped clean and dry with a separate dry, soft cloth. Taking care to remove all soap if any was used.

Visit our jewelry care page for more information, especially if your item contains other materials, which may have different care instructions.

Which Woods CANNOT Be Shipped Internationally?

The following types of wood options we offer are restricted from being shipped outside of the US. If you are shipping to an international address and need assistance finding an unrestricted option, we can help!

Afzelia

Amboyna

Blackwood (African)

Cocobolo

Coolibah

Ebony (all varieties)

King

Lignum Vitae

Mahogany

Rosewood (all varieties)

Sindora

Tulipwood

Is Your Whiskey Barrel Oak From Jack Daniels?

Most of it. We don't currently have a licensing agreement with JD (they have an exclusive with a competitor) so we can't use their branding in our marketing. Because laws.

Get in touch

Have questions about your order, or a general enquiry?