If you do not purchase custom ring sizers and you receive an incorrectly sized item within 10 days of receipt, there is a 20% remake fee (valid one time). However, if your item is crafted in a precious metal or contains an inlay with meteorite, mokume, lapidary (dinosaur bone, turquoise, etc.), or stones, the remake fee is 35% (valid one time). If your ring contains customer-supplied materials and you did not purchase custom ring sizers, the remake fee is 50% (valid one time).
Once the return form as been submitted we will provide you with the return address and instructions.
Please note that we only process returns/packages once a week and we are not able to process your package unless the form is submitted.
All remakes will be follow current production lead-time.
We highly recommend shipping your item back to us in a padded envelope or box via a traceable and insured method. We cannot be held liable if a package is lost in the mail during transit.