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Returns/Exchange


What type of item did you order?
  • Custom Made Item
  • In Stock Item
  • Signature Style

Custom Made/ Made to Order - Your item was made specifically for your order by our team of artisans, at the time of your order and shipped in 3-6 weeks.

I need a New Size

Click on the applicable button to begin the process, if item was received within the last ten business days.

I need a new size due to weight loss or weight gain. We can help, as we do offer a one time paid service (original ring must be returned to Jewelry By Johan).

I don't like the style

As per our Guarantee if you’re not completely satisfied with your item after you receive it, return it within the first ten days and you will receive in-store credit for us to remake, replace, or modify your returned jewelry in the same size as ordered.

Click on the In Store Credit button to begin the process.

Other

Not sure what you would like to do?

We can provide you an In Store Credit while you think things over, issued via a gift card to use on any products that we offer.

Click on the In Store Credit button to begin the process.

In Stock Item - Your item sku started with RS and was ready to ship in 3-5 business days.

I love this style, but I need to order a New Size

As you purchased an In Stock Item, we do need to custom make this item for you. Upon return of the item, there will be a 20% remake fee for us to remake the item for you in the size that you need, which is equivalent to the custom piece pricing, our current turn-around time would apply.

Click on the Remake Fee Applicable button to begin the process.

I don’t like the style

Would you like to exchange, or put your funds towards a different item? If so you can request a In Store Credit, issued via a gift card that can be used for any item offered by Jewelry By Johan.

Click on the In Store Credit button to begin the process.

Request Refund

In Stock items may be refunded within the first ten days of receipt, if in original condition (unworn and unaltered). Shipping costs will not be refunded.

International duties and tariffs charged by customs will not be refunded.

Click on the Start Refund Request button to begin the process.

Other

Not sure what you would like to do?

We can provide you an In Store Credit while you think things over, issued via a gift card to use on any products that we offer.

Click on the In Store Credit button to begin the process.

Signature Style - Your item sku started with SIG and was ready to ship in 3-5 business days.

I need to Exchange for a New Size

Signature Styles can be exchanged for the correct size (whole and half sizes only); simply contact us within ten days to arrange an exchange. If your correct size is unavailable in stock, current production lead-time will apply.

Click on the Exchange for Correct Size button to begin the process.

I don’t like the style

Would you like to exchange, or put your funds towards a different item? If so you can request a In Store Credit, issued via a gift card that can be used for any item offered by Jewelry By Johan.

Click on the In Store Credit button to begin the process.

Request Refund

Signature Styles may be refunded within the first ten days of receipt, if in original condition (unworn and unaltered). Shipping costs will not be refunded.

International duties and tariffs charged by customs will not be refunded.

Click on the Start Refund Request button to begin the process.

Other

Not sure what you would like to do?

We can provide you an In Store Credit while you think things over, issued via a gift card to use on any products that we offer.

Click on the In Store Credit button to begin the process.