COVID-19 Message to Customers:

In-person consults are available (by appointment only) and we have safety measures in place. Video consultations are also available. Please read our full message for more information.

Providing you with exceptional customer service is our priority.
We look forward to hearing from you!

FAQ

Quickly and easily get answers to your questions regarding design options, materials, shipping, orders, returns, repairs and more.

Search FAQ

1-651-321-9267

*If you reach our voicemail, please leave a message and we will get back to you as soon as possible.

Email Us

support@jewelrybyjohan.com

Or, contact us here.

*Please remember to whitelist our email address (add support@jewelrybyjohan.com to your approved senders list).

Chat With Us

Live chat is available on our website during business hours.

Request a Quote

Request a custom quote to tell us how you'd like to modify an existing item or to tell us about your custom jewelry design.

Schedule a Consultation

Use our online appointment scheduler to book a free design consultation. In-person and virtual options available.

Design Center Address

553 Hayward Ave N, Suite 200, Oakdale, MN 55128

View map and current business hours.


POST-PURCHASE ASSISTANCE

Confirm Your Ring Size

Submit your confirmed ring size.

Change Shipping Address

Submit a request to change your shipping address on file.

Track Your Order

Visit our order status to request an update on your item(s).  

Returns, Exchanges, Repairs

Your satisfaction is our priority! Please visit our main Returns Page for more information on the policies and processes for returns, exchanges and repairs.


PARTNERSHIP OPPORTUNITIES

Earn Free Jewelry for Referrals

Past customers can earn gift certificates for referring friends and family who become new customers! Learn more

Become an Affiliate

The Jewelry by Johan affiliate program is open to influencers, bloggers, etc. and offers commission on referred purchases. Apply now

Apply for Wholesale

If you're a retailer interested in offering our items or looking for a jewelry manufacturer for individual custom pieces, please visit the Jewelry by Johan wholesale website. Learn more