30-Day Return/Exchange Policy

At Jewelry By Johan, we understand the importance of your purchase and want you to be completely satisfied. Our return policy varies depending on the type of item and its customization. Below is a detailed outline of our policy:

Rings:

  • You used our Custom Sizers:
    • In Stock: One-Time Exchange
    • Made to Order: One-Time Exchange
    • Custom: One-Time Exchange
    • Engraved: One-Time Exchange (with a $30 fee)
  • No Sizer:
    • In Stock: One-Time Exchange
    • Made to Order: One-Time Exchange
    • Custom & or  Engraved: One-Time Exchange at 50% of purchase price
    • Exchange requires the use of Custom Sizers

Other Jewelry Items (Bracelets, Gauges, Earrings, Pendants, Cufflinks, Tie Clips, Beads, etc.):

  • In Stock & Made to Order: One-Time Exchange
  • Custom: One-Time Exchange
  • Engraved: One-Time Exchange (with a $30 fee)

Terms & Conditions:

  • Returns must be initiated within 30 days from the date of delivery.
  • Items must be returned in their original condition.
  • Custom and engraved items are eligible for a one-time exchange only.
  • Exchange items are subject to availability.
  • Additional fees may apply for exchanges of engraved items.

Please contact us for any questions or to initiate a return or exchange. We are here to ensure your satisfaction with every purchase at Jewelry By Johan.