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24/7 Online; Store Open Fri, Sat, & Mon (closed Sun)
Providing you with exceptional customer service is our priority.
We look forward to hearing from you!
Easily get answers to your questions regarding design, materials, shipping, orders, returns and more.
If you reach our voicemail, please leave a message and we will get back to you as soon as possible.
Chat With Us
Open the chat bubble in the bottom right to get live help. Live chat is available during business hours, 7:30 am - 4 pm CST Monday–Friday.
Use our online appointment scheduler to book a free design consultation. We can chat either virtually or in-person. It doesn't matter how much or how little you have planned, we'll work with you every step of the way.
If you're in Minnesota, we'd love if you visited our design center in the Twin Cities. Meet our experts and see the beauty of our materials in-person.
553 Hayward Ave N, Suite 200, Oakdale, MN 55128
Confirm Your Ring Size
You can get our free 2-step sizing program with your ring, ensuring you get the perfect fit the first time. Wearing these sizers at home and going about your day gives you a feeling for what your actual ring will fit like. This program protects your ring with our sizing guarantee.
Let us know which size fits you best with the form below. If you used step 1 (the sizing kit), we'll ship you step 2 (the custom sizer). If you used step 2, we'll get started on your ring and tell you its confirmed shipping date.
Submit your Confirmed Ring Size
Send Materials for Your Custom Jewelry
Want to send us something to put into your custom jewelry?
Address your package:
JBJ
C/O (First and Last Name / Order Number or RGA Number)
553 Hayward Avenue North
Suite 200
Oakdale, MN 55128
If you don't have an order number, use the form below to get an RGA number instead.
I Don't Have an Order Number
Change Shipping Address
Need us to ship somewhere else? Use the form below and we'll change the desination. If the shipping price changes, we'll refund or invoice the difference.
Change Shipping Address
Track Your Order
We always send you tracking info for your jewelry. If you cannot find your tracking number, you can request it with the form below.
Track Your Order
Your satisfaction is our priority! Please visit our main Returns Page for more information on the policies and processes for returns, exchanges, and repairs.
Earn Free Jewelry for Referrals
Past customers can earn gift certificates for referring friends and family who become new customers! Learn more
If you're a retailer interested in offering our items or looking for a jewelry manufacturer for individual custom pieces, please visit our wholesale portal to apply to become a distributor.