Privacy Policy

Last updated: {{ 11/22/2025 }}

Jewelry by Johan (“we”, “us”, “our”) operates the website jewelrybyjohan.com (the “Site”) and sells custom and ready-made jewelry products. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or interact with us.

By using our Site, you agree to the practices described here.

1. Information We Collect

Personal information you provide

We collect information directly from you when you:

  • Place an order

  • Create an account

  • Customize a ring or submit special instructions

  • Request customer service

  • Subscribe to our emails

  • Participate in promotions

  • Upload images or send files for custom orders

This may include:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • Ring size and customization details

  • Uploaded images or files

  • Communication history

Payment information

We use Shopify Payments, PayPal, Affirm/Klarna, and other third-party processors.
We never see or store your full credit card number or banking details.
These providers process your payment securely on their systems.

Automatically collected information

When you visit the Site, we automatically collect:

  • Device information (IP address, browser type, operating system)

  • Browsing actions (pages viewed, time on site, click behavior)

  • Referring/exit pages

  • Cookies and tracking technologies

  • Cart activity

  • Session data

This happens through:

  • Shopify system logs

  • Google Analytics

  • Meta/Facebook Pixel

  • Klaviyo

  • Other marketing or analytics tools we use

Custom order files

If you upload images or materials for custom jewelry designs, we store them securely for production and support.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Customize products based on your instructions

  • Provide customer support (email, phone, or chat)

  • Send order updates and shipping notifications

  • Improve our products and services

  • Detect fraud and secure our platform

  • Run marketing, remarketing, and advertising campaigns

  • Deliver personalized recommendations

  • Comply with legal obligations

We never sell personal information.

3. Sharing Your Information

We share information only with:

  • Shopify (our ecommerce platform)

  • Payment processors (Shopify Payments, PayPal, Affirm/Klarna, Amazon Pay, etc.)

  • Shipping carriers (USPS, UPS, FedEx, DHL)

  • Customer support platforms (Reamaze)

  • Email and SMS providers (Klaviyo)

  • Analytics and advertising partners (Google, Meta, TikTok)

  • Fraud-prevention services

  • Manufacturing partners when required to fulfill your order

Each provider is only given the data they need to perform their function.

We do not sell personal data.
We do not share data with unknown third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep items in your cart

  • Remember your preferences

  • Improve navigation

  • Analyze site traffic

  • Run personalized advertising

You can disable cookies through your browser settings, but some site features may not work properly.

5. Behavioral Advertising

We may use your browsing behavior to show you relevant ads on platforms such as:

  • Facebook/Instagram

  • Google

  • Pinterest

  • TikTok

These platforms use cookies or pixel tags to deliver personalized marketing.

You can opt out through:

  • Facebook Ad Preferences

  • Google Ad Settings

  • Your browser privacy settings

  • Shopify’s customer privacy controls (if enabled on your store)

6. How We Protect Your Information

We use reasonable physical, technical, and administrative safeguards to protect your information, including:

  • Encrypted connection (HTTPS)

  • Shopify’s PCI-compliant infrastructure

  • Secure payment processors

  • Restricted access to customer data

  • Regular security reviews

No system is 100% secure, but we take your privacy seriously and work to protect your information.

7. Your Rights

Depending on your location, you may have rights including:

U.S. – CCPA/CPRA (California residents)

You may request:

  • Access to the personal information we have about you

  • Correction or deletion of your data

  • Opt-out of sale of data (we do not sell data)

GDPR (EU/UK residents)

You may request:

  • Access

  • Correction

  • Deletion

  • Restriction

  • Portability

  • Objection

To exercise your rights, contact us at the address below.

8. Data Retention

We keep:

  • Order records as required by tax and accounting laws

  • Customer files for custom orders as long as needed for support or future modifications

  • Email subscription data until you unsubscribe

You may request deletion where legally allowed.

9. Children’s Information

Our Site is not intended for children under 13.
We do not knowingly collect personal information from children.

10. International Data Transfers

Our store is hosted by Shopify (Canada/USA), and some service providers operate globally.
By using our Site, you consent to the transfer of your information to these jurisdictions.

11. Third-Party Links

Our Site may contain links to external websites.
We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy as needed.
Updates will be posted on this page with a new “Last updated” date.

13. Contact Us

If you have questions, want to exercise your rights, or need help with your data, contact:

Jewelry by Johan
PO Box 668
Oakdale, MN 55128
United States
Email: service@jewelrybyjohan.com
Phone: 651-321-9267