As per our Guarantee we will work with you to help you.

At Jewelry by Johan we want you, our valued customer, to feel completely confident in your purchase, and also to know that your satisfaction will always be our top priority. Please select the button you need help with.

If you need help with a Repair of an item, click the repair button.

If you need help with a Return or Exchange, click the Return/Exchange button (you received your item within the last 10 business days).

If you need to return an item for an Engraving, click on the engraving button.

Need to send in an Item for us to create a custom piece, click on the Send an item to JBJ for Custom Work button below.


As always if you are not able to find what you need, please feel free to contact us directly, and we can assist you with the process.