We want you, our valued customer, to be informed. On our website, in phone conversations, in email, and on the paper in your ring’s packaging, we will provide you with all necessary information about your ring’s materials and how to take care of and properly clean them. Visit our Jewelry by Johan Education Center for more information about our process, materials, and answers to common questions.
We stand behind our products and offer the following lifetime services on all of our rings with the goal to help you retain your item’s original beauty and durability. Simply pay for return shipping and know we’ll do our best to keep your jewelry looking good as new.
Visit our RGA Requests page to complete a form to request a service or repair.
Ring Armor: If you find a scratch in the clear coating (Ring Armor) applied to a material (e.g. wood or antler), we’ll fix it for free.
Meteorite Ring: Send us your meteorite ring for free cleaning and re-etching.
Repair of Natural Materials: If the natural material in your item becomes damaged, please contact us and we can assess if it can be repaired (a fee may apply depending on level of damage). We will provide you with all repair options available. If your ring is deemed to be damaged beyond repair, we'll replace it with a new ring for a cost of 50% of the current retail price. This is a one-time offer and will not carry over to the new, replacement ring.
Repair of Black Ceramic or Tungsten: Black Ceramic or Tungsten may shatter or chip and is therefore deemed to be damaged beyond repair, we'll replace it with a new ring for a cost of 50% of the current retail price, upon the return of the damaged ring. This is a one-time offer and will not carry over to the new, replacement ring.
NOTE: If you take the ring to any other jeweler to get it resized, repaired or cleaned in any way, the guarantee is void. This includes any and all alterations made to your ring.