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Warranty Information
Your Satisfaction is Our Guarantee
Purchase With Confidence
At Jewelry By Johan, we stand behind our craftsmanship and offer a flexible 30-Day Return & Exchange Policy. Whether your item is in stock, made-to-order, or custom, we provide a one-time exchange option within 30 days. Engraved items can also be exchanged, with a small engraving fee.
Additionally, if you change your mind within three business days of purchase, we offer a full refund for your order.
We also guarantee the authenticity of our materials, such as meteorite and dinosaur bone, and provide a certificate of authenticity when applicable.
SIZING MADE SIMPLE
To ensure the perfect fit for your ring, it's important to correctly determine your ring size. We've created a comprehensive Sizing Guide for your convenience. This guide provides detailed instructions on how to accurately measure your ring size at home. Remember, it's always better to get your size right the first time around!
To ensure your ring fits perfectly, we highly recommend purchasing our custom ring sizers at the same time as your order. These sizers are crafted to match the width and size of your desired ring, helping eliminate sizing errors before production.
Remake Policy & Fees
If your ring does not fit, remake eligibility and fees depend on whether you used our custom sizers:
If You Ordered Custom Sizers with Your Ring:
- ✔️ If your ring arrives in the wrong size despite using our custom sizer, we will remake it for free (one-time) if returned within 30 days of delivery.
If You Did NOT Order Custom Sizers with Your Ring:
- Rings : 50% of the current retail price
- Signature Styles Collection: Eligible for a one-time exchange to a whole or half size within 30 days, subject to availability.
🔔 Important: If you choose not to use a custom sizer and determine your ring size independently, the applicable remake fee will be required if resizing is needed.
Be Informed
We want you, our valued customer, to be informed. On our website, in phone conversations, in email, and on the paper in your ring’s packaging, we will provide you with all necessary information about your ring’s materials and how to take care of and properly clean them. Visit our Jewelry by Johan Education Center for more information about our process, materials, and answers to common questions.
Lifetime Services
We want your jewelry to retain its beauty and durability. We offer lifetime services for all our rings—simply pay return shipping, and we’ll take care of the rest!
Ring Armor Coating Repair: If the clear protective coating (on wood, antler, etc.) gets scratched, we’ll fix it for free.
Meteorite Rings: Free cleaning and re-etching service.
Natural Material Repair: If the inlay (wood, antler, etc.) is damaged, we will assess repair options. If beyond repair, we offer a one-time replacement at 50% of the current retail price.
Black Ceramic & Tungsten Rings: If these materials chip or shatter, they are beyond repair. We offer a one-time replacement at 50% of the current retail price, upon return of the damaged ring.
🔔 Note: If you take your ring to another jeweler for resizing, repair, or cleaning, the guarantee is void.
Visit our RGA Requests page to complete a form to request a service or repair.
Additional Protection
Our guarantee does not cover lost or damaged precious stones. However, your homeowner’s or renter’s insurance policy may cover loss, theft, or accidental damage.
💡 Insurance Tip: Jewelry insurance typically costs 1-2% of the item’s value annually. For standalone coverage, Jeweler’s Mutual offers affordable jewelry insurance.
💎 Need repairs? Visit our RGA Requests Page to request a service or repair.