Contact Us

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Save 25% OFF 11/25 - 11/28

24/7 Online; Store Open Fri, Sat, & Mon (closed Sun)

Providing you with exceptional customer service is our priority.
We look forward to hearing from you!

Easily get answers to your questions regarding design, materials, shipping, orders, returns and more.

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If you reach our voicemail, please leave a message and we will get back to you as soon as possible.

1-651-321-9267

Please remember to add support@jewelrybyjohan.com to your approved senders list.

Send an Email

Chat With Us

Open the chat bubble in the bottom right to get live help. Live chat is available during business hours, 7:30 am - 4 pm CST Monday–Friday.

Have an idea for a custom ring or other piece of jewelry? Submit your custom jewelry design and our team of in-house experts will bring your dream to life. You'll have total control, complete with quotes and CAD renderings or mockup images.

Use our online appointment scheduler to book a free design consultation. We can chat either virtually or in-person. It doesn't matter how much or how little you have planned, we'll work with you every step of the way.

If you're in Minnesota, we'd love if you visited our design center in the Twin Cities. Meet our experts and see the beauty of our materials in-person.

553 Hayward Ave N, Suite 200, Oakdale, MN 55128


Confirm Your Ring Size

You can get our free 2-step sizing program with your ring, ensuring you get the perfect fit the first time. What makes it truly accurate is the fact that you get to wear these sizers at home and go about your day, giving you a feeling for what your ring will actually feel like. This program protects your ring with our sizing guarantee.

Let us know which size fits you best with the form below. If you used step 1 (the sizing kit), we'll ship you step 2 (the custom sizer). If you used step 2, we'll get started on your ring and tell you its confirmed shipping date.

Submit your Confirmed Ring Size

Send Materials for Your Custom Jewelry

We can put your materials into your jewelry to make it truly special. Send us herloom stones, sentimental wood, trophy deer antler, a guitar string, a loved one's ashes or fur, or almost anything else. We've seen it all! We've been treating these materials with care, as if they were our own, since 2008.

Before or after you place your order, you can fill out the form below to receive instructions for your specific material. When we receive it, we'll assess whether it can be used in your jewelry and update you.

You can also use this form to send us your engagement ring, if you'd like us to make a contour band for it.

Send an Item for Custom Work

Change Shipping Address

Need us to ship somewhere else? Use the form below and we'll change the desination. If the shipping price changes, we'll refund or invoice the difference.

Change Shipping Address

Track Your Order

We always send you tracking info for your jewelry. If you cannot find your tracking number, you can request it with the form below.

Track Your Order

Your satisfaction is our priority! Please visit our main Returns Page for more information on the policies and processes for returns, exchanges, and repairs.


Earn Free Jewelry for Referrals

Past customers can earn gift certificates for referring friends and family who become new customers! Learn more

If you're a retailer interested in offering our items or looking for a jewelry manufacturer for individual custom pieces, please visit our wholesale portal to apply to become a distributor.