Custom Jewelry Option 2: Two CAD Renderings And Price Quote-1562
Thank you for considering Jewelry by Johan to be a part of your custom jewelry design. Due to the high volume of emails we receive everyday, this listing is to help give you and your design the individual attention you deserve.
On average, the custom design process takes about 8 weeks (plus shipping time) from start to finish, but this varies depending on our current order volume and the complexity of your desired design.
This custom design option provides you with a price quote on a custom piece of jewelry and a CAD rendering of your design. Once reviewed, a second CAD rendering will be provided with design changes requested, along with an updated quote. If a quote is accepted, the amount you paid ($125) is credited towards the purchase of your jewelry design. If you decide not to proceed once the quote is received, the amount paid ($125) will not be refunded.
Tips to help with your design:
- Use Google to search for images that are similar to the design you want, copy and paste into email and/or print off pictures draw on them and send us the altered pictures. Email to support@jewelrybyjohan.com and include your name and/or order number.
- Our A-Z guide of jewelry terms is a visual guide to commonly used design styles, elements and jewelry terminology.
- Learn more about gemstones and diamonds; here's also a guide to gemstones by color.
- Learn more about our huge selection of unique materials, including over 100 hardwood options.
How it works:
- Purchase this listing. When you order, tell us about your vision! Provide as much information as possible about the original or altered piece.
- In about four weeks (standard turn-around, but we will inform you if it's different), you will receive your first CAD rendering and quote.
- We will make your requested changes and send you your second CAD and updated quote, if necessary, within a few business days.
- If you accept one of the quotes, we will send you a PayPal invoice for the quote amount less the amount already paid. If you decide not to proceed, the amount paid for our design services/CAD rendering will not be refunded.
- After your order is paid in full, it will be placed in our production queue. Average turn-around time is 6 weeks (not including shipping). Contact us for current turn-around time information.
Warranty Information
Your Satisfaction is Our Guarantee
Purchase With Confidence
At Jewelry By Johan, we stand behind our craftsmanship and offer a flexible 30-Day Return & Exchange Policy. Whether your item is in stock, made-to-order, or custom, we provide a one-time exchange option within 30 days. Engraved items can also be exchanged, with a small engraving fee.
Additionally, if you change your mind within three business days of purchase, we offer a full refund for your order.
We also guarantee the authenticity of our materials, such as meteorite and dinosaur bone, and provide a certificate of authenticity when applicable.
SIZING MADE SIMPLE
To ensure your ring fits perfectly, we highly recommend purchasing our custom ring sizers at the same time as your order. These sizers are crafted to match the width and size of your desired ring, helping eliminate sizing errors before production.
Remake Policy & Fees
If your ring does not fit, remake eligibility and fees depend on whether you used our custom sizers:
If You Ordered Custom Sizers with Your Ring:
- ✔️ If your ring arrives in the wrong size despite using our custom sizer, we will remake it for free (one-time) if returned within 30 days of delivery.
If You Did NOT Order Custom Sizers with Your Ring:
- Rings : 50% of the current retail price
- Signature Styles Collection: Eligible for a one-time exchange to a whole or half size within 30 days, subject to availability.
🔔 Important: If you choose not to use a custom sizer and determine your ring size independently, the applicable remake fee will be required if resizing is needed.
Be Informed
We want you, our valued customer, to be informed. On our website, in phone conversations, in email, and on the paper in your ring’s packaging, we will provide you with all necessary information about your ring’s materials and how to take care of and properly clean them. Visit our Jewelry by Johan Education Center for more information about our process, materials, and answers to common questions.
Lifetime Services
We want your jewelry to retain its beauty and durability. We offer lifetime services for all our rings—simply pay return shipping, and we’ll take care of the rest!
-
Ring Armor Coating Repair: If the clear protective coating (on wood, antler, etc.) gets scratched, we’ll fix it for free.
-
Meteorite Rings: Free cleaning and re-etching service.
-
Natural Material Repair: If the inlay (wood, antler, etc.) is damaged, we will assess repair options.
-
If beyond repair, we offer a one-time replacement at 50% of the current retail price.
-
Black Ceramic & Tungsten Rings: If these materials chip or shatter, they are beyond repair. We offer a one-time replacement at 50% of the current retail price, upon return of the damaged ring.
🔔 Note: If you take your ring to another jeweler for resizing, repair, or cleaning, the guarantee is void.
Visit our RGA Requests page to complete a form to request a service or repair.
Additional Protection
Our guarantee does not cover lost or damaged precious stones. However, your homeowner’s or renter’s insurance policy may cover loss, theft, or accidental damage.
💡 Insurance Tip: Jewelry insurance typically costs 1-2% of the item’s value annually. For standalone coverage, Jeweler’s Mutual offers affordable jewelry insurance.
💎 Need repairs? Visit our RGA Requests Page to request a service or repair.